Refund and Cancellation Policy
This policy is intended to make cancellation and service problems clear for one-time digital diagnostic work.
Effective August 27, 2026
Before analysis begins
You may request a full refund within 48 hours after purchase if you have not submitted intake and QuantAvec has not begun analysis. Send the request from the purchase email address to billing@quantaveclabs.com.
After work begins
Once intake is submitted or analysis has begun, completed diagnostic work is not ordinarily refundable. If QuantAvec cannot deliver the purchased diagnostic, materially fails to provide the stated scope, or misses ten business days after sufficient intake for reasons not caused by missing customer information, you may request correction, cancellation, or an appropriate refund.
Implementation packages
For a bundle or later Comprehensive Fix Package, any clearly separable implementation work that has not begun may be cancelled and refunded. Work already performed and the completed diagnostic portion remain chargeable unless the service was materially deficient.
Refund timing and method
Approved refunds are returned through Stripe to the original payment method. Bank and card processing times vary. QuantAvec will confirm the decision and transaction record by email.
Legal rights
This voluntary policy does not restrict any cancellation or refund right available under applicable consumer-protection law.
Contact
Questions may be sent to support@quantaveclabs.com. Privacy and access requests may be sent to privacy@quantaveclabs.com.